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Adravision Privacy Policy

Effective: February 1, 2024

This Privacy Policy outlines the practices of Adra Global Pte. Ltd. (“Adravision”, “we," "us," or "our") concerning the collection, use, and disclosure of protected health information (PHI) and personally identifiable information (PII) in accordance with the Health Insurance Portability and Accountability Act (HIPAA), Singapore Personal Data Protection Act (PDPA) and other applicable privacy laws.


This policy applies to personal data in our possession or under our control, including personal data in the possession of organisations which we have engaged to collect, use, disclose or otherwise process personal data for our purposes. In the context of this Privacy Policy, 'Personal data’ refers to any data that has the potential to identify or locate you. This may encompass details such as your name, address, IP address, mailing address, contact information, email address, phone number, and any other information you provide to us.

1. Information We Collect:

We collect and maintain information that may include, but is not limited to:

  • Identifiers: By which you get identified such as names, addresses, and contact details.

  • Medical History Information: Medical records and health information.

  • Transactions conducted on the website: Information regarding transactions conducted on the Website and the completion of your requests will be recorded. Prior to accessing specific services on or through the Website, it is mandatory to furnish Personal Information.

  • Payment Information: If you opt for a paid Adravision account or service, your credit card details and billing address are collected by our payment processing vendor.

  • Interaction with our website: The search queries, questions, and comments that you submit on the Website.

  • Device Information: Regarding your internet connectivity, the devices you utilize to reach the Website or Adravision software, and particulars about your usage.

2. How Adravision Uses PHI:

Our utilization of personal information is guided by a commitment to legal compliance, encompassing various essential purposes. This includes actively managing and maintaining our relationship with individuals, promptly addressing inquiries or requests, and seeking valuable feedback to enhance our services. We ensure the secure usage of login credentials for accessing our Service and analyze its utilization to implement improvements, thereby optimizing user experience. Additionally, we are dedicated to identifying and addressing security incidents, protecting against malicious, deceptive, fraudulent, or illegal activities, and, when necessary, initiating legal actions against those responsible. Furthermore, our oversight extends to managing promotions, events, or surveys and providing relevant promotional materials through various marketing activities. We conduct thorough investigations, adhere to legal and regulatory obligations, follow industry standards, and respond diligently to lawful requests for information from government authorities or as per valid legal procedures. Lastly, our commitment encompasses delivering the Service and fulfilling requests for goods and services within the framework of our established relationship.

3. Disclosure of PHI:

We may disclose PHI as required or permitted by law, including but not limited to:

  • Sharing information with healthcare providers involved in your care.

  • Providing information to insurance companies for payment purposes.

  • Complying with regulatory requirements and court orders.

  • Sharing information with external contractors, service providers, and other third parties engaged by Adravision for business support, all of whom are contractually obligated to uphold the confidentiality of personal information.

  • In the occasion of a purchaser or another entity succeeding in the case of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Adravision's assets, either as a going concern or as part of bankruptcy, liquidation, or a comparable proceeding.

4. Security Measures:

We implement reasonable and appropriate safeguards to protect the confidentiality, integrity, and availability of PHI. This includes encryption, access controls, and employee training.

5. Retention of Personal Information:

We keep personal information for the duration required to fulfill the purposes for its collection, addressing tax, corporate compliance, employment, litigation, and other legal rights and obligations, and in accordance with legal permissions.

6. Individual Rights:

Individuals have the right to:

  • Access and obtain copies of their PHI.

  • Request amendments to their PHI.

  • Request restrictions on the use and disclosure of their PHI.

  • Receive an accounting of disclosures of their PHI.

7. Withdraw of Consent:

Your consent for the collection, use, and disclosure of your personal data remains valid until withdrawn in writing. You may revoke consent by submitting a written email request. Upon receipt, we try to address it within fourteen (14) days although depending on the complexity, we might need more time to process and notify you of consequences, including legal implications. While we respect your decision, be aware that, depending on the request's nature, we may be unable to continue providing goods or services, and we'll notify you accordingly. Cancelling withdrawal must be communicated in writing as mentioned. Withdrawal doesn't affect our right to collect, use, and disclose personal data permitted or required by applicable laws.

8. Notice of Breach:

In the event of a breach of unsecured PHI, we will notify affected individuals, the Department of Health and Human Services (HHS), Personal Data Protection Commission (PDPC) and/or, in some cases, the media, as required by law.

9. Children’s Safety:

The Service is not intended for users under the age of sixteen, and Adravision is not knowingly gathering personal information from individuals under sixteen years old. If you become aware of, or suspect, someone under the age of 16 is using Adravision Service without authorization, kindly inform us promptly through our contact details.

10. Changes to the Privacy Policy:

We conduct regular reviews of this Privacy Policy and may make updates periodically. Any alterations will be posted on this page, and we may additionally notify users of significant changes on our website home page and/or through our online subscription service. Should you disagree with any amendments to this Privacy Policy, you have the option to close your account and cease the use of our website and services. Your continued use of any Adravision. service implies your agreement to the prevailing version of this Privacy Policy each time you engage with our services.

Contact Information:

For questions or concerns regarding this Privacy Policy, please contact us at

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